Refunds Policy

We strive to provide the highest quality forex trading services. This refund policy outlines our terms for different services and ensures transparency in our refund process.

Important Notice

Trading forex carries significant risks. While we provide educational content and signals, we cannot guarantee profits. Please read this policy carefully before purchasing any services.

1. Forex Signals Service

  • Monthly Subscriptions: Cancellable within the first 48 hours of subscription for a full refund if no signals have been accessed.
  • Partial Month: No pro-rated refunds for partial months after signals have been accessed.
  • Service Issues: Full refund available if technical issues prevent signal delivery for over 24 hours.

2. One-on-One Consultations

  • Cancellation Window: Free cancellation up to 24 hours before scheduled consultation.
  • Late Cancellation: 50% charge for cancellations within 24 hours.
  • No-Shows: No refund for missed appointments without notice.
  • Technical Issues: Full rescheduling or refund if technical problems prevent consultation.

3. Training Programs

  • Course Access: 14-day money-back guarantee if less than 20% of content accessed.
  • Live Training: Full refund available before first session.
  • Group Programs: Pro-rated refund for remaining sessions if withdrawing with 7-day notice.

4. Refund Process

  1. Submit refund request via our support portal or email to [email protected]
  2. Include order number and reason for refund
  3. Receive confirmation within 24 hours
  4. Refund processed within 5-7 business days

5. Exclusions

  • Custom trading strategies or analysis reports
  • Downloadable materials once accessed
  • Services marked as non-refundable at purchase

6. Payment Processing

  • Refunds issued to original payment method
  • Processing time: 5-7 business days
  • International transactions may take longer

Need Help?

Our support team is here to assist you with any questions about our refund policy.

7. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the updated policy.

Last Updated: January 27, 2025